Delivery Terms & Conditions
Storage costs could be incurred if delivery cannot be accepted with 5 working days of agreed scheduled delivery date. Costed per pallet per week.
Orders under £2,000.00 (Net) are subject to the below (UK excluding Scotland & Northern Ireland):
• Parcel <1000mm: £20.00 for a singular delivery between 9.00 & 17.00
• Parcel >1000mm: £50.00 for a singular delivery between 9.00 & 17.00
• Split deliveries are subject to additional charges
• Guaranteed Pre 12.00 deliveries are an additional £5.00
• Orders over £2,000.00 (Net) are subject to the below (UK excluding Scotland & Northern Ireland):
• Carriage paid for a singular delivery between 9.00 & 17.00 • Split deliveries are subject to additional charges
• Guaranteed Pre 9.00 deliveries are an additional £150.00
• Guaranteed Pre 12.00 deliveries are an additional £100.00
• Evening & Weekend deliveries are an additional £260.00
• Timed deliveries are an additional £80.00 Deliveries to Scotland & Northern Ireland will incur a surcharge. Orders outside mainland UK will be priced EX Works (EXW).
Returns Policy
All returns are subject to a single £50.00 admin charge per purchase order.
All returns above a value of £1000.00 net of VAT are subject to a 30% restocking fee against the total return value.
Please examine all goods within 48 hours of receipt of consignment and all breakages/shortages must be reported to ensure further charges are avoided.
Please make sure you are happy with the goods you have purchased ensuring there are no physical faults or damages with the goods.
All goods you have received should be correct against your order without shortages (unless split delivery previously agreed).
The following conditions must be met:
• Goods are unused and in original packaging,
• Packaging is undamaged,
• Goods are retuned at the customers expense,
• Goods must be in a saleable condition Items can be returned up to 14 days from the date of delivery.
The cost of postage is the customers responsibility.
Standard Order Items
These products can be returned with the following conditions met:
• Downlights with a standard RAL 9016 or RAL 9010 finish with 3000/4000K output.
• Canlights with a standard RAL 9016, RAL 9010 & RAL 9005 finish with 3000/4000K output.
• Track & Tracklights with a standard RAL 9016 or RAL 9005 finish with 3000/4000K output.
• Terum Panel Lights with a standard RAL 9016 or RAL 9010 finish with 3000/4000K output.
• Barracuda luminaires with a standard RAL 9016 or RAL 9005 finish with 3000/4000K output.
• Vapour Proof, Batten Lights & Bulkheads with 3000/4000K output.
• Wall Lights with a standard RAL 9016 or RAL 9005 finish with 3000/4000K output. Extra Charges
• Special RAL finish will incur an extra charge
• Special colour temperature will incur an extra charge
Special Order Items
Due to the nature of the item, unfortunately such products are non-refundable.
However in exceptional circumstances a handling charge can be negotiated with the customer depending upon a number of factors such as manufacturing stage and quantities involved.
• Hornet Modulars Lights
• Vox Modular Lights • Barracuda Track
• Angu
• Annam
• Raven
• Jaguar
• Python
• Pike
• Profile Shape Luminaire Systems
• Tape Based Shape Luminaire Systems
• Luminaires with a tunable white light source
Bespoke Order Items
Due to the nature of a bespoke item, unfortunately such products are non-refundable. If the item is cancelled swiftly after ordering and the customisation has not been started, we will happily process a full refund. Upon receiving the completed product, if you find the item is damaged or faulty, please contact our customer service team.
• Shapes consisting of curved linear profile
• Shapes consisting of angled linear profile